User Experience Analyst at the University of Southern Queensland, Australia
Joanne Kent is the User Experience Analyst at the University of Southern Queensland and is the project lead for the User Experience Project. She holds a Bachelor of Commerce degree majoring in Management and Economics, a Certificate IV in Financial Services and is currently studying a double Master of Business Administration and Master of Project Management. Joanne has a customer service background with 10 years’ experience at USQ in student support roles across the student learning journey. She has spent the past 3 years analysing the online student experience, identifying the gaps, initiating cultural change and developing policy and procedure to facilitate an optimal User Experience.
Summary Students come to university to learn, but before they can they need to master a myriad of systems that make up the university online experience. Time spent solely on working out how to navigate this environment to find information, access support and complete tasks creates a cognitive load not contributing to the education and […]